Frequently Asked Questions
About BL: Your Trusted Toy Gun Specialist
Company Introduction
BL is a professional toy gun retailer established in 2020. We specialize in providing high-quality, diverse toy gun products to customers worldwide. As an experienced online store, we prioritize understanding and meeting our customers’ expectations.
Our Commitment
- Quality & Safety Assurance
- All products undergo strict quality control
- Compliance with international safety standards
- Sourced exclusively from reliable suppliers
- Customer-Centric Service
- Knowledgeable team with industry expertise
- Dedicated to delivering exceptional shopping experiences
- Committed to helping you find the perfect product
- Competitive Pricing
- Strategic supplier partnerships to reduce costs
- Affordable prices without compromising quality
Product Packaging
Ensures safe delivery
Custom-designed, high-quality boxes
Double-layer foam protection at the bottom
No, you won’t. We cover all import taxes and customs duties for your order. The price you see at checkout is the final amount you pay – no hidden fees or surprise charges upon delivery.
Please allow 2 business days of processing and production time for your order to ship out. The tracking number will be sent to the email address where you registered your account. General goods take 1-2 weeks and 2-3 weeks for toy guns.Usually our products are shipped free of charge, but there are some countries that cannot be shipped through normal logistics, so a shipping fee may be charged.
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://theluckylk.com/pages/track-order or https://www.17track.net/en .
Normal shipping processes:
1. From our warehouse to the distribution center
2. Code scanning and distribution by the staff of the distribution center
3. Customs clearance
4. Go to the airport and wait for air transportation
5. Air transportation to the your country
6. Customs Clearance
7. Local courier companies delivers to you (For example, the United States is USPS)
The whole process takes 10-20 days
USPS Logistics for USA:
Your shipment will be departed China via our upgraded logistics network. Due to system integration protocols with our new carrier partners, real-time tracking updates will remain unavailable during the initial transit phase.
Key delivery timeline:
🔹 Phase 1 – International Transit
Tracking status will activate within 12 business days of tracking number issuance, indicating successful USPS handover at Los Angeles Gateway (LAX).
🔹 Phase 2 – Final Delivery
USPS will complete delivery within 3-5 business days post-customs clearance.
Proactive Monitoring:
Our logistics team will:
✓ Conduct daily system sync checks
✓ Initiate priority inquiry if status doesn’t update by Day 14
✓ Email you immediately upon USPS scan confirmation
While we understand this may cause initial concern, please rest assured this operational upgrade ultimately enables:
• 17% faster China-US transit times
• Enhanced customs clearance efficiency
• Reduced parcel inspection rates
We currently ship to the following countries with estimated delivery timelines:
- United States (US) – 14–22 business days
- Australia (AU) – 14–25 business days
- Canada (CA) – 10–18 business days *
- United Kingdom (GB) – 10–18 business days *
- Germany (DE) – 14–25 business days
- Austria (AT) – 14–25 business days
- France (FR) – 14–25 business days
- Italy (IT) – 14–25 business days
- Spain (ES) – 14–25 business days
- Netherlands (NL) – 14–25 business days
- Belgium (BE) – 14–25 business days
- Czech Republic (CZ) – 14–25 business days
- Poland (PL) – 14–25 business days
- Sweden (SE) – 14–25 business days
- Finland (FI) – 14–25 business days
- Denmark (DK) – 14–25 business days
- Ireland (IE) – 14–25 business days
- Portugal (PT) – 14–25 business days
- Luxembourg (LU) – 14–25 business days
- Greece (GR) – 14–25 business days
- Hungary (HU) – 14–25 business days
- Romania (RO) – 14–25 business days
- Slovakia (SK) – 14–25 business days
- Slovenia (SI) – 14–25 business days
- Croatia (HR) – 14–25 business days
- Estonia (EE) – 14–25 business days
- Lithuania (LT) – 14–25 business days
- Bulgaria (BG) – 14–25 business days
- Latvia (LV) – 14–25 business days
Important Notes:
Other Regions: Logistics services to unlisted countries are temporarily unavailable.
Canada & UK: Enjoy faster delivery times (10–18 days) due to prioritized logistics channels.
Potential Delays: During peak seasons (e.g., holidays, sales events) or extreme weather conditions, delivery times may extend beyond the estimated range.
How do I return a product?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at @. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.